FAQ - Revision history

Admin at 02:07, 19 February 2020

2020-02-19T02:07:06Z

Admin at 02:03, 18 February 2020

2020-02-18T02:03:58Z

Admin at 09:00, 12 February 2020

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Admin at 08:00, 6 February 2020

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Admin at 09:40, 30 January 2020

2020-01-30T09:40:24Z

Admin at 06:35, 30 January 2020

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Admin at 04:39, 30 January 2020

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Admin at 09:07, 29 January 2020

2020-01-29T09:07:45Z

Admin at 08:12, 29 January 2020

2020-01-29T08:12:37Z

@@ Line 171: / Line 171: @@
                  <tr>
                      <td valign=top><p style="text-align:justify;"> 1. </p></td>
-                     <td valign=top><p style="text-align:justify;"> In Alert Features, you can send broadcast information to all departments in one property only. It means you send that information to all departments in all properties.</p> </td>
+                     <td valign=top><p style="text-align:justify;"> In Alert Features, you cannot send broadcast information to all departments in one property only.</p> </td>
                  </tr>
                  <tr>

@@ Line 352: / Line 352: @@
              <p style="text-align:justify;"> The maximum number of users that can be added is <strong>unlimited</strong>. The price for additional users depends on the subscription package that you are currently taking.
                                         <br> To see price information, please access the [[Pricing|pricing page]]. </p>
          </td>
      </tr>

@@ Line 403: / Line 403: @@
                                         <br> 4. Payment via Mobile Banking Transfer method.
                                         <br> 5. Payment via E-Pay method by using E-Pay BRI, Line Pay E-Cash, or Mandiri E-Cash.
-                                        <br> 6. Payment via virtual money payment method by paying bills using Go-Pay.
+                                        <br> 6. Payment via virtual money payment method (QRIS) by paying bills using Go-Pay, OVO, DANA, or Link Aja.
                                         <br> 7. Payment via merchant method, like Indomaret, Alfamart, or Akulaku.
                                         <br><br> * Important note, please choose only one of the payment methods that we handle. </p>

@@ Line 167: / Line 167: @@
                                         <br> You need to make adjustments in the master data setup section. Each time you enter data in the master data setup, you must make it 3 times (as the identity for each unit you lead). </p>
              <p style="text-align:justify;"><strong> But for this case, we strongly do not recommend it.</strong>
-             <p style="text-align:justify;"> We strongly do not recommend it because:
+             <p style="text-align:justify;"> We strongly do not recommend it because: </p>
-                                       <br> 1. Too much data will appear in every single list because the data that appears is a combination of 3 different properties.
+            <table>
-                                       <br> 2. Reports on the 3 property units  will be mixed into one.
+                <tr>
-                                       <br> 3. Although you can use the grouping or searching feature to see the report, but the total calculation for each report section cannot be grouped by each property or unit. </p>
+                    <td valign=top><p style="text-align:justify;"> 1. </p></td>
-             <p style="text-align:justify;"><strong> To solve cases like this, we recommend that each unit has a standalone keponet application (which means 1 unit has 1 subscription packages).</strong> If you follow our recommendations, of course we will give special offers for each unit. </p>
+                    <td valign=top><p style="text-align:justify;"> In Alert Features, you can send broadcast information to all departments in one property only. It means you send that information to all departments in all properties.</p> </td>
          </td>
      </tr>

@@ Line 425: / Line 425: @@
              <p style="text-align:justify;"> What should I do after paying for my subscription package? </p>
              <p style="text-align:justify;"> You just have to wait.
-                                        <br> After we make sure your payment is valid, we will immediately activate your newest subscription status. All processes will be carried out automatically, you only need to check the status  regularly. </p>
+                                        <br> After we make sure your payment is valid, we will immediately activate your newest subscription status. All processes will be carried out automatically, you only need to check the status regularly. </p>
          </td>
      </tr>
@@ Line 531: / Line 531: @@
              </p>
              <p style="text-align:justify;"><br><strong> Give "White List" Access to Keponet. </strong>
-                                        <br> The last possibility that may occur is the Keponet application does not get a whitelist from your device. You must give whitelist to keponet by setting it in your mobile.
+                                        <br> The last possibility that may occur is the Keponet application does not get a whitelist from your device. You must give whitelist to keponet by setting it on your mobile.
              </p>
              <p style="text-align:justify;"><br> If the issue still happens on your device and you have done all our recommendations, please contact our support team. Our support team will follow up and resolved your problem as soon as possible. </p>

@@ Line 335: / Line 335: @@
          <td valign=top width=89%>
              <p style="text-align:justify;"> What is the maximum number of additional users? </p>
-             <p style="text-align:justify;"> The maximum number of users that can be added is <strong>unlimited</strong>. The price for additional users depends on the subscription package that you are currently taking. </p>
+             <p style="text-align:justify;"> The maximum number of users that can be added is <strong>unlimited</strong>. The price for additional users depends on the subscription package that you are currently taking.
          </td>
      </tr>

@@ Line 319: / Line 319: @@
              <p style="text-align:justify;"> Of course the Keponet can do that.
                                         <br> You can add only additional users without upgrading the subscription package. The cost of additional user depends from the currently subscription package. Payment for additional users will not increase the subscription period at your hotel. </p>
          </td>
      </tr>

@@ Line 389: / Line 389: @@
          <td valign=top width=89%>
              <p style="text-align:justify;"> Is there any other payment method? </p>
-             <p style="text-align:justify;"> At the moment, we handle bill payments using the payment methods we mentioned earlier. </p>
+             <p style="text-align:justify;"> At the moment, the payment methods we can handle is only payment method that we mentioned before (Question number one at this section). </p>
          </td>
      </tr>