What If

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What if a hotel guest wants to void their request?

Hotel staff who receive notice from hotel guests for request cancellations can contact the staff from relevant department or Front Office staff. The requirement that a hotel guest order can be voided is that request item is still in a new status or has not been handled by the staff on duty. Staff from the relevant departments can do voiding by accessing: 1. Tap on the request item that you want to void. 2. make sure you are on the "Detail Item" page. 3. Tap the “Void” button. 4. Type the reason why this item was voided. 5. Tap “Yes”. 6. This item will be voided and can’t be processed but is still recorded in the report.

What if a hotel guests wants to update their requests?

a.	Update items that are already in the request list.
	Hotel staff who receive notice from hotel guests for changes in their request can contact the staff from relevant department or Front Office staff. The requirement that a hotel guest order can be changed is that the request item is still in new status or has not been handled by staff on duty. Staff from the relevant departments can do updating request by accessing: 1. Tap on the request item that you want to change. 2. Make sure you are on the "Detail Item" page. 3. Tap the “Edit” button. 4. In this page, hotel staff can edit quantity, note, or attachment. 5. Tap the “Update” button. 6. All changes will be implemented.
b.	Update items that are not in the request list previously yet.
	Hotel staff on duty sometimes receive notice from hotel guests who have ordered previously to add new items to their requests, even though the previous request was sent to the system. The problem is, the previous request has been sent to the system. Steps that can be taken by hotel staff to overcome this problem is to make a new request.

What if the hotel staff want to ask for help to complete a large task?

Users who handle large tasks and need more human resource can request assistance from other staff by inviting other staff to join in completing the intended task. Step to invite other staff to join in completing task is: 1. Tap on request you picked up with “On Going” Status. 2. Tap “Handled” button. 3. Tap “Invite Friend” button. 4. Selecting staff to join in completing the task and fill a note if necessary. 5. Tap “Submit” button. 6. Tap “OK”. 7. Your invitation will be received to the relevant staff and you are just waiting for a response from them. 8. While waiting for their response, you keep trying to complete your task.

What if the hotel staff wants to have a chat with other staff?

The chat feature will be active when there are specific requests that have other staff join to complete that request. The chat feature can be used by hotel staff for communication facilities related to the task they are handling. The steps for use chat feature is: 1. Tap on the request item that you want to change. 2. make sure you are on the "Detail Item" page. 3. Tap the “Edit” button. 4. In this page, hotel staff can edit quantity, note, or attachment.. 5. Tap the “Update” button. 6. All changes will be implemented.

What if the requested item is not in the list?

There are two steps that can be taken by the hotel to deal with cases like this, there is:
a.	Make General Items.
	Before operation activities occur, the authorized staff or administrators can enter general items data into the hotel request list for every single department. Step to add general items is:
	1.	Access the Keponet via web app (https://app.keponet.com/login).
	2.	Click “Setting”.
	3.	Click “Item Request” menu.
	4.	Click “Item Detail”.
	5.	Click “Add” button.
	6.	Fill in the Department column with the department that must handle the request.
	7.	Select Item Category.
	8.	Fill in the name of request item in name column with "OTHER (NAME OF DEPARTMENT) and please (√) the “Quantity Input” column too.
	9.	Fill in the “Delegate To” form with the department and position that can handle the request item. All staff inputted in the “Delegate To” form will receive a notification if there is a new request item and by default it can void this item.
	10.	Leave the "Escalation" form column blank.
	11.	Click “Save”.
	12.	The new item detail will be shown in the list.
b.	Report to the authorized staff (Administrator).
	If items requested by hotel guests are not on the hotel request list but are frequently requested, hotel staff must report to the authorized staff or the administrator so that items can be added to the hotel request list.

What if an emergency occurs in the hotel area?

Hotel staff who receive notice from hotel guests for request cancellations can contact the staff from relevant department or Front Office staff. The requirement that a hotel guest order can be voided is that request item is still in a new status or has not been handled by the staff on duty. Staff from the relevant departments can do voiding by accessing: 1. Tap on the request item that you want to void. 2. make sure you are on the "Detail Item" page. 3. Tap the “Void” button. 4. Type the reason why this item was voided. 5. Tap “Yes”. 6. This item will be voided and can’t be processed but is still recorded in the report.