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| | | | |
| − | General Information
| + | [https://drive.google.com/open?id=1F-hXmdqGnlJwE0j134WBFMfTQ4YL01L7] |
| − | Before using Keponet on web apps version, users are advised to learn the Keponet
| |
| − | layout of the web application version and make profile updates.
| |
| − | 1. Navigation
| |
| − | The reason of studying the layout of Keponet Web Apps Version is to allow users
| |
| − | more familiar with the layout of the Keponet, so makes user are easier to make
| |
| − | configuration and operate this application.
| |
| − | This is the Keponet layout:
| |
| − | | |
| − | Information:
| |
| − | a. Menubar
| |
| − | b. Expand / Collapse Button (Toggle Button).
| |
| − | c. Account Setting Button.
| |
| − | d. Language Button.
| |
| − | e. Review Page / Worksheet Page.
| |
| − | f. Hotel Logo.
| |
| − | g. Help Section.
| |
| − | 2. User Profile.
| |
| − | The user needs to update his profile to show the characteristics of users themselves.
| |
| − | In profile page, users can see the personal information, change the avatar image, and
| |
| − | find out the online status of all devices using their own account. Steps for updating
| |
| − | the profile is:
| |
| − | a. Click Account Setting button at top right corner of the page.
| |
| − | b. Click “Profile” (Initialized your name and department).
| |
| − | c. In this section, you can see your personal information, detailed information
| |
| − | about your job position, your online status with device information, and give
| |
| − | avatar.
| |
| − | | |
| − | 3. Getting Referral Code.
| |
| − | This feature contains a unique code that you can share and can be use by other
| |
| − | hotels to register on Keponet sourced from your recommendations (Affiliates
| |
| − | Program). You can access this feature if your account has access to the "Config
| |
| − | Hotel" menu. Steps to get referral code is:
| |
| − | a. Click Account Setting button at top right corner of the page.
| |
| − | b. Click stripe (-) button, located under user staff position and department.
| |
| − | c. Click “Copy link” button.
| |
| − | d. Share that link to new user who will register to the Keponet.
| |
| − | 4. Changes Password.
| |
| − | The user must change his default password to protect his privacy. Steps to changes
| |
| − | password is:
| |
| − | a. Click Account Setting button at top right corner of the page.
| |
| − | b. Click “Change Password” button.
| |
| − | c. Fill your current password.
| |
| − | d. Fill your new password and confirm your new password.
| |
| − | e. Click “Changed Password” button.
| |
| − | B. Setting
| |
| − | Setting feature can only be accessed by Administrator or other authorized staff.
| |
| − | Administrator or other authorized staff can make arrangements that will be used as basic
| |
| − | parameters in your hotel operations. The Setting menu has sub menu such as:
| |
| − | 1. Config Hotel.
| |
| − | General information of hotel that using Keponet, has information like: Hotel Name,
| |
| − | address, the subscription status, and active staff. In this section, user can do update
| |
| − | hotel name, change hotel logo, and knowing the last user who changed hotel
| |
| − | information.
| |
| − | a. Update Hotel Name.
| |
| − | The hotel administrator can update the hotel name in a way:
| |
| − | 1) Click “Setting”.
| |
| − | 2) Click “Config Hotel” menu.
| |
| − | 3) Type the latest name of your hotel in hotel name column.
| |
| − | 4) Click “Update” button.
| |
| − | 5) The changes will be implemented.
| |
| − | b. Update Hotel Logo.
| |
| − | The hotel administrator can update the hotel logo in a way:
| |
| − | 1) Click “Setting”.
| |
| − | 2) Click “Config Hotel” menu.
| |
| − | 3) Click “Change Hotel Logo” button.
| |
| − | 4) Click “Browse” button.
| |
| − | | |
| − | 5) Choose your hotel logo.
| |
| − | 6) Click “Upload” button.
| |
| − | 7) The changes will be implemented.
| |
| − | c. S===============================S
| |
| − | 2. Subscription.
| |
| − | This menu contains information about your hotel subscription status when using
| |
| − | Keponet. This menu also has information about history subscriptions, maximum
| |
| − | users, subscription types, increased subscriptions, and extend subscriptions.
| |
| − | a. Add Subscription.
| |
| − | 1) Click “Setting”.
| |
| − | 2) Click “Subscription” button.
| |
| − | 3) S===============================S
| |
| − | b. Upgrade Subscription.
| |
| − | 1) Click “Setting”.
| |
| − | 2) Click “Subscription” menu.
| |
| − | 3) S===============================S
| |
| − | c. Completed Invoice With Directly Make Payments.
| |
| − | 1) Click “Setting”.
| |
| − | 2) Click “Subscription” menu.
| |
| − | 3) S===============================S
| |
| − | d. Completed Invoice With Delay Payments.
| |
| − | 1) Click “Setting”.
| |
| − | 2) Click “Subscription” menu.
| |
| − | 3) S===============================S
| |
| − | e. S===============================S
| |
| − | 3. Location.
| |
| − | Location in setting menu is a menu to organize location and condition of each room
| |
| − | inside the hotel. By clicking this menu, the hotel administrator can set the location
| |
| − | category and location detail.
| |
| − | a. Location Category.
| |
| − | This menu helps the hotel administrator to classify the types of locations inside
| |
| − | hotel area. Hotel administrator can create new location type, update location type
| |
| − | information, activate / deactivate location type.
| |
| − | 1) Add New Location Type.
| |
| − | Administrator or authorized staff can add new location category according to
| |
| − | the type of location in your hotel. Step to add new location type is:
| |
| − | a) Click “Setting”.
| |
| − | b) Click “Location” menu.
| |
| − | | |
| − | c) Click “Location Category”.
| |
| − | d) Click “Add” button.
| |
| − | e) Fill in the location type column with the location name in your hotel.
| |
| − | f) Click “Save” button.
| |
| − | g) The new location type will be shown in the list.
| |
| − | 2) Edit Location Type.
| |
| − | Administrator or authorized staff can update location type information at your
| |
| − | hotel too. Step to edit room type is:
| |
| − | a) Click “Setting”.
| |
| − | b) Click “Location” menu.
| |
| − | c) Click “Location Category”.
| |
| − | d) Click “Edit” button.
| |
| − | e) Update the location name information.
| |
| − | f) Click “Save” button.
| |
| − | g) The changes will be implemented.
| |
| − | 3) Activate / Deactivate Location Type.
| |
| − | Administrator or authorized staff can change the activeness status of location
| |
| − | type by:
| |
| − | a) Click “Setting”.
| |
| − | b) Click “Location” menu.
| |
| − | c) Click “Location Category”.
| |
| − | d) Click “Inactivate or activate” button in action column.
| |
| − | e) Click “OK”.
| |
| − | f) The changes will be implemented.
| |
| − | 4) S===============================S
| |
| − | b. Location Detail.
| |
| − | The hotel administrator can manage the details of each room available in your
| |
| − | hotel. In this menu, the hotel administrator can add new room along with location
| |
| − | category information, update room information, activate / deactivate room.
| |
| − | 1) Add New Room.
| |
| − | Administrator or authorized staff can add new room according to the number
| |
| − | of rooms in your hotel. Step to add new room is:
| |
| − | a) Click “Setting”.
| |
| − | b) Click “Location” menu.
| |
| − | c) Click “Location Detail”.
| |
| − | d) Click “Add” button.
| |
| − | e) Choose “Location Type” and type the room name.
| |
| − | You can fill in with Room Number for guest room or Room Name for
| |
| − | meeting room.
| |
| − | f) Click “Save”.
| |
| − | | |
| − | g) The new location will be shown in the list.
| |
| − | 2) Edit Room Details.
| |
| − | Administrator or authorized staff can update room information at your hotel
| |
| − | too. Step to edit room details is:
| |
| − | a) Click “Setting”.
| |
| − | b) Click “Location” menu.
| |
| − | c) Click “ Location Detail”.
| |
| − | d) Click “Edit” button.
| |
| − | e) Update the room information.
| |
| − | f) Click “Save”.
| |
| − | g) The changes will be implemented.
| |
| − | 3) Activate / Deactivate Room.
| |
| − | General Manager or authorized staff can change the activeness status of room
| |
| − | by:
| |
| − | a) Click “Setting”.
| |
| − | b) Click “Location” menu.
| |
| − | c) Click “Location Detail”.
| |
| − | d) Click “Inactivate or activate” button in action column.
| |
| − | e) Click “OK”.
| |
| − | f) The changes will be implemented.
| |
| − | 4) S===============================S
| |
| − | c. S===============================S
| |
| − | 4. User Management.
| |
| − | User management has the purpose to classifying each staff working in a hotel,
| |
| − | differentiated based on the position and department set by the hotel administrator.
| |
| − | The maximum number of users in this configuration is limited by the type of
| |
| − | subscription package used, and can be increased by upgrade the type of subscription
| |
| − | package.
| |
| − | a. Department.
| |
| − | Department menu can be access by hotel administrator to manage all of
| |
| − | department inward the hotel. Hotel administrator can create new department,
| |
| − | update department information, activate / deactivate department.
| |
| − | 1) Add New Department.
| |
| − | Hotel administrator can add new departments as needed at your hotel. Step to
| |
| − | add new department is:
| |
| − | a) Click “Setting”.
| |
| − | b) Click “ User Management” menu.
| |
| − | c) Click “Department”.
| |
| − | d) Click “Add” button.
| |
| − | | |
| − | e) Fill in the name of department in your hotel.
| |
| − | f) Click “Save”.
| |
| − | g) The new department will be shown in the list.
| |
| − | 2) Edit Department Information.
| |
| − | Hotel administrator can update the name of department at your hotel too. Step
| |
| − | to edit department name is:
| |
| − | a) Click “Setting”.
| |
| − | b) Click “User Management” menu.
| |
| − | c) Click “Department”
| |
| − | d) Click “Edit” button.
| |
| − | e) Update department name.
| |
| − | f) Click “Save”.
| |
| − | g) The changes will be implemented.
| |
| − | 3) Activate / Inactivate Department.
| |
| − | Hotel administrator can change the activeness status of department by:
| |
| − | a) Click “Setting”.
| |
| − | b) Click “User Management” menu.
| |
| − | c) Click “Department”.
| |
| − | d) Click “Inactivate or activate” button in action column.
| |
| − | e) Click “OK”.
| |
| − | f) The changes will be implemented.
| |
| − | 4) S===============================S
| |
| − | b. Staff Position.
| |
| − | Staff position menu has function to classify the staff position in the hotel. Besides
| |
| − | the main position (Administrator, General Manager, Manager, Supervisor, Staff),
| |
| − | hotel administrator can also insert complementary position (Example: Probation
| |
| − | staff or Practical Work).
| |
| − | 1) Add Staff Position.
| |
| − | Hotel administrator can add new staff position as needed at your hotel. Step
| |
| − | to add new staff position is:
| |
| − | a) Click “Setting”.
| |
| − | b) Click “User Management” menu.
| |
| − | c) Click “Staff Position”.
| |
| − | d) Click “Add”.
| |
| − | e) Fill the staff position name in position column.
| |
| − | f) Click “Save”.
| |
| − | g) The new staff position name will be shown in the list.
| |
| − | 2) Edit Staff Position.
| |
| − | Hotel administrator can update the name of staff position at your hotel too.
| |
| − | Step to edit staff position name is:
| |
| − | | |
| − | a) Click “Setting”.
| |
| − | b) Click “User Management” menu.
| |
| − | c) Click “Staff Position”.
| |
| − | d) Click “Edit” button.
| |
| − | e) Update staff position name information.
| |
| − | f) Click “Save”.
| |
| − | g) The changes will be implemented.
| |
| − | 3) Activate / Inactivate Department.
| |
| − | Hotel administrator can change the activeness status of each staff position by:
| |
| − | a) Click “Setting”.
| |
| − | b) Click “User Management” menu.
| |
| − | c) Click “Staff Position”.
| |
| − | d) Click “Inactivate or activate” button in action column.
| |
| − | e) Click “OK”.
| |
| − | f) The changes will be implemented.
| |
| − | 4) S===============================S
| |
| − | c. User Login.
| |
| − | User login menu can be access by hotel administrator to manage all users who
| |
| − | can login to the Keponet Application. This menu can be access by administrator
| |
| − | or other authorized staff only. The maximum number of users in this
| |
| − | configuration is limited by the type of subscription package used, and can be
| |
| − | increased by upgrade the type of subscription package.
| |
| − | Hotel administrator can create new user, update user information, delete user,
| |
| − | activate / deactivate user.
| |
| − | 1) Add New User.
| |
| − | Hotel administrator can add new staff as needed at your hotel and maximum
| |
| − | users can be add by hotel administrator is limited by the type of subscription
| |
| − | package. Step to add new staff is:
| |
| − | a) Click “Setting”.
| |
| − | b) Click “User Management” menu.
| |
| − | c) Click “User Login”.
| |
| − | d) Click “New” button.
| |
| − | e) Fill in all forms on this page and menu access authorization obtained by
| |
| − | this new user.
| |
| − | The most important thing is to input the email address correctly and
| |
| − | validly.
| |
| − | f) Click “Save” button.
| |
| − | g) The new user will be shown in the list.
| |
| − | | |
| − | 2) Edit User Information.
| |
| − | Hotel administrator can update staff information and edit the menu access
| |
| − | authorization for each user in your hotel. Step to edit staff information or the
| |
| − | menu access authorization is:
| |
| − | a) Click “Setting”.
| |
| − | b) Click “User Management” menu.
| |
| − | c) Click “User Login”.
| |
| − | d) Click “Edit” button on the user you want to update the information.
| |
| − | e) Update user information and menu access authorization.
| |
| − | f) Click “Save” button.
| |
| − | g) The changes will be implemented.
| |
| − | 3) Activate / Inactivate User.
| |
| − | Hotel administrator can change the activeness status of each staff member or
| |
| − | Keponet user by:
| |
| − | a) Click “Setting”.
| |
| − | b) Click “User Management”.
| |
| − | c) Click “User Login”.
| |
| − | d) Click “Inactivate or activate” button in action column.
| |
| − | e) Click “OK”.
| |
| − | f) The changes will be implemented.
| |
| − | 4) S===============================S
| |
| − | d. S===============================S
| |
| − | 5. Item Request.
| |
| − | This menu has function to classify all request items that will be used in all rooms in
| |
| − | the hotel area.
| |
| − | a. Item Type.
| |
| − | This menu has function to helps hotel administrator to classify the types of item
| |
| − | requested by hotel guests inside hotel area. The hotel administrator can create
| |
| − | new item type, update item type information, activate / deactivate item type.
| |
| − | 1) Add New Item Type.
| |
| − | Hotel administrator can add new item type as needed at your hotel. Step to
| |
| − | add new item type is:
| |
| − | a) Click “Setting”.
| |
| − | b) Click “Item Request” menu.
| |
| − | c) Click “Item Type”.
| |
| − | d) Click “Add” button.
| |
| − | e) Fill in the type of item requested in name column.
| |
| − | f) Click “Save”.
| |
| − | g) The new item type will be shown in the list.
| |
| − | | |
| − | 2) Edit Item type.
| |
| − | Hotel administrator can update the name of item requested at your hotel too.
| |
| − | Step to edit item type is:
| |
| − | a) Click “Setting”.
| |
| − | b) Click “Item Request” menu.
| |
| − | c) Click “Item Type”.
| |
| − | d) Click “Edit” button.
| |
| − | e) Update item type name in name column.
| |
| − | f) Click “Save”.
| |
| − | g) The changes will be implemented.
| |
| − | 3) Activate / Inactivate Item Type.
| |
| − | Hotel administrator can change the activeness status of item type by:
| |
| − | a) Click “Setting”.
| |
| − | b) Click “Item Request” menu.
| |
| − | c) Click “Item Type”
| |
| − | d) Click “Inactivate or activate” button in action column.
| |
| − | e) Click OK.
| |
| − | f) The changes will be implemented.
| |
| − | 4) S===============================S
| |
| − | b. Item Detail.
| |
| − | 1) Add New Item Detail.
| |
| − | Hotel administrator can add new item detail as needed at your hotel. Step to
| |
| − | add new item detail is:
| |
| − | a) Click “Setting”.
| |
| − | b) Click “Item Request” menu.
| |
| − | c) Click “Item Detail”.
| |
| − | d) Click “Add” button.
| |
| − | e) Fill in the Department column with the department that must handle the
| |
| − | request.
| |
| − | f) Select Item Category.
| |
| − | g) Fill in the name of request item in name column and please (√) the
| |
| − | “Quantity Input” if the request item has quantity.
| |
| − | h) Fill in the “Delegate To” form with the department and position that can
| |
| − | handle the request item.
| |
| − | All staff inputted in the “Delegate To” form will receive a notification if
| |
| − | there is a new request item and by default it can void this item.
| |
| − | i) Fill in the “Escalation” form column with the department and position
| |
| − | that will receive notification if there is an unfinished request.
| |
| − | j) Click “Save”.
| |
| − | k) The new item detail will be shown in the list.
| |
| − | | |
| − | 2) Edit Item Detail.
| |
| − | Hotel administrator can update the detail of item requested by guest. Step to
| |
| − | edit item detail is:
| |
| − | a) Click “Setting”.
| |
| − | b) Click “Item Request” menu.
| |
| − | c) Click “Item Detail”.
| |
| − | d) Click “Edit” button.
| |
| − | e) Update item detail.
| |
| − | f) Click “Save”.
| |
| − | g) The changes will be implemented.
| |
| − | 3) Activate / Inactivate Item Detail.
| |
| − | Hotel administrator can change the activeness status of item detail by:
| |
| − | a) Click “Setting”.
| |
| − | b) Click “Item Request” menu.
| |
| − | c) Click “Item Detail”.
| |
| − | d) Click “Inactivate or activate” button in action column.
| |
| − | e) Click “OK”.
| |
| − | f) The changes will be implemented.
| |
| − | 4) S===============================S
| |
| − | c. S===============================S
| |
| − | 6. Set Alert.
| |
| − | To configure all alert types that might occur in the hotel area along with advice that
| |
| − | should be done by hotel staff if the disaster actually occurs.
| |
| − | a. Add New Alert.
| |
| − | Hotel administrator can add new alert types that might occur in your hotel. Step
| |
| − | to add new alert types is:
| |
| − | 1) Click “Setting”.
| |
| − | 2) Click “Set Alert” menu.
| |
| − | 3) Click “Add” button.
| |
| − | 4) Fill in the alerts types name in the name column and what should the staff
| |
| − | hotel do if the disaster actually occurs in the to do column.
| |
| − | 5) Click “Save” button.
| |
| − | 6) The new alert will be shown in the list.
| |
| − | b. Edit Alert Information.
| |
| − | Hotel administrator can update alerts information at your hotel too. Step to edit
| |
| − | alerts information is:
| |
| − | 1) Click “Setting”.
| |
| − | 2) Click “Set Alert” menu.
| |
| − | 3) Click “Edit” Button.
| |
| − | | |
| − | 4) Update the alerts types name in the name column and what should the staff
| |
| − | hotel do if the disaster actually occurs in the to do column.
| |
| − | 5) Click “Save” button.
| |
| − | 6) The changes will be implemented.
| |
| − | c. Activate / Inactivate Alert.
| |
| − | Hotel administrator can change the activeness status of alert types by:
| |
| − | 1) Click “Setting”.
| |
| − | 2) Click “Set Alert” menu.
| |
| − | 3) Click “Inactivate or activate” button in action column.
| |
| − | 4) Click “OK”.
| |
| − | 5) The changes will be implemented.
| |
| − | d. S===============================S
| |
| − | 7. S===============================S
| |
| − | C. Module / Feature
| |
| − | Keponet has several useful features to improve quality of service to guests in the
| |
| − | hospitality business. The feature in Keponet is:
| |
| − | 1. Request.
| |
| − | Transmitting all requests from guests to relevant staff in real time. All staff that
| |
| − | qualified to handle requests will receive notifications directly.
| |
| − | a. Create a New Request From Guests.
| |
| − | The staff can make a request when there is a guest who asking for something.
| |
| − | Steps to add new request is:
| |
| − | 1) Click “Request”.
| |
| − | 2) Click “Add” button.
| |
| − | 3) Select the location of the room and fill in the name of the guest who making
| |
| − | the request.
| |
| − | 4) Click (+) button to add items
| |
| − | 5) Select the item request, fill in the quantity if there is have a quantity, and fill
| |
| − | note if there is something special.
| |
| − | 6) Click “Add” button.
| |
| − | 7) Check once again in this request.
| |
| − | If something isn't right in this request, the staff can still update or delete it by
| |
| − | accessing the button in the action column.
| |
| − | 8) Click “Save” button.
| |
| − | 9) The new request will be shown in the list.
| |
| − | | |
| − | b. Edit a New Request From Guests.
| |
| − | Staff still can make a change to a request as long as that request is yet to be
| |
| − | handled by the staff on duty or in a new status. Steps to edit an item in new
| |
| − | request is:
| |
| − | 1) Click “Request”.
| |
| − | 2) Click “Detail” button (Magnifying Icon).
| |
| − | 3) Click “Edit: button in action column (Pencil Icon).
| |
| − | 4) Update the note and quantity if there is have a quantity.
| |
| − | 5) Click “Update” button.
| |
| − | 6) The changes will be implemented.
| |
| − | c. Void a New Request From Guests.
| |
| − | Staff can void a request as long as that request is yet to be handled by the staff on
| |
| − | duty or in a new status. Steps to void an item in new request is:
| |
| − | 1) Click “Request”.
| |
| − | 2) Click “Detail” button (Magnifying Icon).
| |
| − | 3) Click “Void” button (Garbage Icon).
| |
| − | 4) Type the reason this request is voided.
| |
| − | 5) Click “OK”.
| |
| − | 6) The changes will be implemented.
| |
| − | d. Handle a Request.
| |
| − | After make a request, keponet will sent notification to all related staff to handle
| |
| − | that request in particular time. Steps to handle a request is:
| |
| − | 1) Click “Module”.
| |
| − | 2) Click “Request”.
| |
| − | 3) Click
| |
| − | 4)
| |
| − | e. Finish a Request
| |
| − | The Staff who handled a request should do and finish the job as requested by
| |
| − | guest. When you finish the request, you must change status that request from “On
| |
| − | going” to “Done” status. Steps to do it is:
| |
| − | 1) Click “Module”.
| |
| − | 2) Click “Request”.
| |
| − | 2. Alert.
| |
| − | Alert menu has function to give alerts the hotel staff when an emergency situation
| |
| − | occurs. This menu has two main functions, which is: make alert status and close the
| |
| − | alert status.
| |
| − | a. See Alert Details.
| |
| − | In this feature, the authorized staff can see the details of alert status that has
| |
| − | happened in the hotel area. Steps to see alert details is:
| |
| − | | |
| − | 1) Click “Alert”.
| |
| − | 2) Click “Detail” button in action column.
| |
| − | 3) All alert status will be show on the list.
| |
| − | b. Make Alert.
| |
| − | Staff can use this function when there are critical situations that occur inside the
| |
| − | hotel area. Step to make alerts is:
| |
| − | 1) Click “Alert” menu.
| |
| − | 2) Click “Add” button.
| |
| − | 3) Choose alert type, department that gets the alert notifications, and note.
| |
| − | 4) Click “Save”.
| |
| − | 5) The new alert will be shown in the list.
| |
| − | c. Clear Alert.
| |
| − | When the critical situation has been properly handled, the authorized staff can
| |
| − | clear the status of that alert situation. Steps to clear alert status is:
| |
| − | 1) Click “Alert” menu.
| |
| − | 2) Click “Close” button.
| |
| − | 3) Click “OK”.
| |
| − | 4) The changes will be implemented.
| |
| − | d. S===============================S
| |
| − | 3. S===============================S
| |
| − | D. Online Users
| |
| − | This menu has function to monitor the staff who are online and those who are not, both
| |
| − | online through the Keponet web apps and Keponet mobile. By access this menu,
| |
| − | administrator or authorized staff can see information about staff name with their position
| |
| − | and department, last login time, and can do force logout on an user. The steps to monitor
| |
| − | online users is:
| |
| − | 1. Click “Online User”.
| |
| − | 2. Select “Web-app” to see user who online using Keponet web apps or select “Android
| |
| − | & IOS device” to see user who online using Keponet mobile.
| |
| − | Administrator or authorized staff can do force logout to another user with steps:
| |
| − | 1. Click “Online User”.
| |
| − | 2. Select “Web-app” to see user who online using Keponet web apps or select “Android
| |
| − | & IOS device” to see user who online using Keponet mobile.
| |
| − | 3. Click “Logout” button.
| |
| − | E. Kepolytics.
| |
| − | Review the data of hotel operational report based of any activities inside the software.
| |
| − | This menu only can be access by Administrator, General Manager or authorized staff. In
| |
| − | | |
| − | this menu, you can analyze items that are frequently requested, locations that have made
| |
| − | requests, categories of items requested by hotel guests, and details of user log activity.
| |
| − | To access this menu, you can do:
| |
| − | 1. Click “Kepolytics” menu.
| |
| − | 2. Choose the date range.
| |
| − | 3. Click “Filter” button.
| |
| − | 4. Click on hyperlink text to see the details.
| |
| | | | |
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| | </table> | | </table> |
| | </div> | | </div> |
| − |
| |
| − |
| |
| − | A. General Information
| |
| − | Before using Keponet on mobile phone, users are advised to learn the layout of
| |
| − | the Keponet Mobile Application and do update profile.
| |
| − | 1. Navigation
| |
| − | The reason of studying the layout of Keponet Mobile Apps Version is to
| |
| − | allow users more familiar with the layout of the Keponet Mobile view, so
| |
| − | user are more easier to operate this application. This is the layout of Keponet
| |
| − | Mobile:
| |
| − | Information:
| |
| − | a. Menu Bar Button.
| |
| − | By tapping this button, user can:
| |
| − | 1) Access to Emergency Alert.
| |
| − | 2) Access to Request Page.
| |
| − | 3) Update Profile.
| |
| − | 4) Logout Button
| |
| − | b. Notification Button.
| |
| − | c. Tab Page.
| |
| − | d. Guest request list with request status.
| |
| − | e. Create Request Button.
| |
| − | 2. User Profile.
| |
| − | The user needs to update their profile to keep users privacy and show the
| |
| − | characteristics of users themselves. Steps for updating the profile is:
| |
| − | a. Tapping toggle button.
| |
| − | b. Tapping “Profile” menu.
| |
| − | c. In this section, you can see your personal information, detailed
| |
| − | information about your job position, your account status, and give avatar.
| |
| − | 3. Change Password.
| |
| − | The user must change his default password to protect his privacy. Steps to
| |
| − | changes password via Android mobile is:
| |
| − | a. Tapping toggle button.
| |
| − | b. Tapping “Profile” menu.
| |
| − |
| |
| − | c. Tapping “Change” button at account section.
| |
| − | d. Fill your current password.
| |
| − | e. Fill your new password and confirm your new password.
| |
| − | f. Click “Done” button.
| |
| − | B. Module / Feature.
| |
| − | Keponet has several useful features to improve quality of service to guests in the
| |
| − | hospitality business. The feature in Keponet is:
| |
| − | 1. Request.
| |
| − | a. Create New Request.
| |
| − | In home page, the system will display all guest request status. Staff can
| |
| − | see new request status, ongoing request status, finish status, and their
| |
| − | task. To make a new request, staff can follow these steps:
| |
| − | 1) Tapping create button and you will be directed to New Request page.
| |
| − |
| |
| − | 2) Tap in room column and selecting room number.
| |
| − |
| |
| − | 3) After that, fill guest name in the guest name column.
| |
| − | § Room column and Name column will be filled automatically if
| |
| − | your business using Megalos system as an internet provider in
| |
| − | your hotel.
| |
| − |
| |
| − | 4) Tap “Add Item” Button to adding guest request item and then select
| |
| − | the item desired by guest.
| |
| − |
| |
| − | 5) After selecting item request, staff must fill number of order in
| |
| − | Quantity column (fill in the quantity if the quantity column is appear)
| |
| − | and notes in note column.
| |
| − |
| |
| − | 6) Next, staff click Add button.
| |
| − |
| |
| − | 7) You can adding more items with tapping “Add Item” button again
| |
| − | and repeat the steps to add items starting from “d” point.
| |
| − | After you do that, all requests from one guest will be show in the list.
| |
| − |
| |
| − | 8) Next steps, staff must tap “Submit” button to send this request to
| |
| − | related staff or department.
| |
| − |
| |
| − | 9) After tapping “Submit”, the new requests will appear in the queue
| |
| − | list.
| |
| − |
| |
| − | b. Edit a New Request From Guest.
| |
| − | Staff still can make a change to a request as long as that request is yet to
| |
| − | be handled by the staff on duty or in a new status. Steps to edit an item
| |
| − | in new request is:
| |
| − | 1) Tap on Request with New Status.
| |
| − | 2) Tap “Handle” Button on the item do you want to edit.
| |
| − | 3) Tap “Edit” Button.
| |
| − | 4) Edit “Quantity” and type an additional note if necessary.
| |
| − | 5) Tap “Edit” button.
| |
| − | 6) The changes will be implemented.
| |
| − | c. Void a New Request From Guest.
| |
| − | Staff can void a request as long as that request is yet to be handled by
| |
| − | the staff on duty or in a new status. Steps to void an item in new request
| |
| − | is:
| |
| − | 1) Tap on Request with New Status.
| |
| − | 2) Tap “Handle” Button on the item do you want to void.
| |
| − | 3) Type you reason for voided that item.
| |
| − | 4) Tap “Yes” button.
| |
| − | 5) The changes will be implemented.
| |
| − | d. Handle a New Request.
| |
| − | After make a request, the Keponet will sent notification to all related
| |
| − | staff to handle that request as soon as possible. Steps to handle a request
| |
| − | is:
| |
| − | 1) Tap on Request with New Status.
| |
| − | 2) Tap “Handle” Button on the item do you want to handle.
| |
| − |
| |
| − | 3) Tap “Handle” button once again.
| |
| − | 4) Tap “OK”.
| |
| − | 5) That item status will be change into “On Going” status.
| |
| − | e. Invite Staff.
| |
| − | Users who handle large tasks and need more human resource can request
| |
| − | assistance from other staff by inviting other staff to join in completing
| |
| − | the intended task. Step to invite other staff to join in completing task is:
| |
| − | 1) Tap on request you picked up with “On Going” Status.
| |
| − | 2) Tap “Handled” button.
| |
| − | 3) Tap “Invite Friend” button.
| |
| − | 4) Selecting staff to join in completing the task and fill a note if
| |
| − | necessary.
| |
| − | 5) Tap “Submit” button.
| |
| − | 6) Tap “OK”
| |
| − | 7) Your invitation will be received to the relevant staff.
| |
| − | f. Respond to Invitation (Join or Decline Invitations).
| |
| − | Staff who getting an invitation to join in completing a task can choose to
| |
| − | “Join” or “Decline” that invitation. The steps to respond to the invitation
| |
| − | are:
| |
| − | 1) Tap on Notification Section.
| |
| − | 2) Tap “Invitation” tab.
| |
| − | 3) Tap on one of the notifications; or user can tap on notification that
| |
| − | appears on the screen.
| |
| − | 4) In this page, user can choose “Join” to help other partners to
| |
| − | completing that request or choose “Decline” if they are busy and
| |
| − | cannot to help.
| |
| − | 5) All choices taken by staff will be implemented and can be seen in
| |
| − | request details.
| |
| − | g. Use the chat feature.
| |
| − | The chat feature will be active when there are specific requests that have
| |
| − | other staff join to complete that request. The steps for use chat feature is:
| |
| − | 1) Tap on request you picked up with “On Going” Status.
| |
| − | 2) Tap “Handled” button to see the “Detail Item”.
| |
| − | 3) Tap the “Chat” icon in the top right corner of screen.
| |
| − | 4) Start chatting with other staff.
| |
| − | h. Finish a Request.
| |
| − | The Staff who handled a request should do and finish the job as
| |
| − | requested by guest. When you finish the request, you must change status
| |
| − | that request from “On going” to “Done” status. Steps to do it is:
| |
| − | 1) Tap on request you picked up with “On Going” Status.
| |
| − |
| |
| − | 2) Tap “Handled” button.
| |
| − | 3) Tap “Done”.
| |
| − | 4) Tap “OK”
| |
| − | 5) That item status will be change into “Done” status.
| |
| − | i. See a Request Details via Notification Section.
| |
| − | Staff can see all notifications that entered to the cellphone by tapping the
| |
| − | “Notification” button in the top right corner of the page (Bell Icon). In
| |
| − | notification page, staff can choose to view information related to
| |
| − | invitation, escalation, new request, or on going request.
| |
| − | 2. Alert
| |
| − | This menu has a function to give alert to the hotel staff when an emergency
| |
| − | situation occurs at the hotel area.
| |
| − | a. Create New Request.
| |
| − | Staff can provide warnings to other staff if an emergency occurs in the
| |
| − | hotel area so the all hotel staffs can act quickly and appropriately to
| |
| − | handling these emergencies situation.
| |
| − | 1) Tap menu bar.
| |
| − | 2) Tap “Emergency Alert” menu (Android version) or “Emergency’
| |
| − | menu (iOS version).
| |
| − | 3) Tap create button.
| |
| − | 4) Select type of emergency that occur in hotel area.
| |
| − | 5) Choose department who want to receive an alert notification in “Alert
| |
| − | to” column and type additional note if needed in “Note” column.
| |
| − | 6) Tap “Submit”.
| |
| − | 7) A new emergencies situation will be display in the list.
| |
| − | b. Close Alert.
| |
| − | The warning notification will not be disappeared before the problem was
| |
| − | to be properly handled and the authorized staff changes the warning status
| |
| − | to under control. After an emergency situation it is under control,
| |
| − | authorized staff can turn off emergency alert notification by changing
| |
| − | status to “Closed”. Steps to “close” the alert notification is:
| |
| − | 1) Tap menu bar.
| |
| − | 2) Tap “Emergency Alert” menu (Android version) or “Emergency’
| |
| − | menu (iOS version).
| |
| − | 3) Tap “Clear” button on the emergencies situation that will be closed.
| |
| − | 4) Tap “Yes”.
| |
| − | 5) The emergencies situation will be disappear in the list.
| |
