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Keponet is a system that really helps the work of hotel staff when there are guests who make a request to the hotel. Usually, hotel guests will contact the front office staff to place an order. However, with the Keponet application; staff on duty in the field will be able to send orders directly to the relevant department. Then, how does it work?

DESCRIPTION
This is an example of the request flow when your hotel already uses the Keponet system

The Hotel Guests Make Requests. Guests can order hotel services through the hotel staff they meet or via a telephone call to the receptionists.

Hotel Staff Inputting Guest Request Data Into Keponet. Staff who receiving that orders will do inputting the guest requests into the Keponet application, so that request can be forwarded to the relevant staff. If hotel staff feels difficult to create requests, please access the tutorial page that we have provided. Or hotel staff can also click here.

The Keponet Will Send Requests Automatically To Related Staff According The "Delegate To" Data. All orders will be saved to Keponet Data Bank and then forwarded it to the appropriate staff and departments.

The Relevant Staff Will Get a Notification From Keponet. Only relevant staff will receive notifications and can process the orders from guests. This is very helpful for hotel staff to focus on their tasks, because they only received guest request data accordance with their jobdesk.

Hotel Staff Processes Guest Requests. Hotel staff strives to complete hotel guest requests quickly while still keeping the best quality of items requested.

Delivered To Guests With The Best Standards. All orders will be processed and sent to hotel guests quickly, effective and precisely as expected by hotel guests.

Hotel Guests Will Be Happy With The Hotel Services. All orders will quickly arrive at hotel guests. The maximum service that your hotel provides can increase the satisfaction of your hotel guests.

Hotel Staff Must Change The Their Task Status To "Finish". Hotel staff must change their task status to "Finished" after completing the request from hotel guest. It's meant to stop the running time in Keponet system, so that their data records will be recorded in accordance with the actual conditions. If hotel staff feels difficult to create requests, please access the tutorial page that we have provided. Or hotel staff can also click here.

Report in Realtime. All orders that occur at the hotel will be stored into Data Bank of Keponet, so all activity processes will be recorded properly from the beginning to the end. The Keponet will also provide reports needed by hotel management instantly and in real time.

Additional Information

We understand very well that operational activities that occur in every hotels sometimes do not go as smoothly as expected, therefore we provide some examples of special cases that may occur at your hotel. To find out some examples of special cases that we have provided, please access the What If page or click the following link. We always update every case that may occur at your hotel and steps to overcome that issue, so please check periodically that page.

For more details, please visit our website.

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