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Keponet is software that functions to manage all guest requests and then send these requests to related staff in real time, so that it can improve hotel service standards and manage staff performance to achieve customer satisfaction.

Keponet is available in a web version and mobile version. Keponet in web version is more functioned as a master setting and mobile version is more used for operational activities in hotel area.

Web Apps Version

A.	General Information Before using Keponet on web apps version, users are advised to learn the Keponet layout of the web application version and make profile updates.
	1.	Navigation The reason of studying the layout of Keponet Web Apps Version is to allow users more familiar with the layout of the Keponet, so makes user are easier to make configuration and operate this application. This is the Keponet layout: Picture a. Menubar. b. Expand / Collapse Button (Burger Button). c. Account Setting Button. d. Language Button. e. Review Page / Worksheet Page. f. Hotel Logo. g. Help Section.
	2.	User Profile The user needs to update his profile to show the characteristics of users themselves. In profile page, users can see the personal information, change the avatar image, and find out the online status of all devices using their own account. Steps for updating the profile is: a. Click Account Setting button at top right corner of the page.
		b. c.	Click “Profile” (Initialized your name and department). In this section, you can see your personal information, detailed information about your job position, your online status with device information, and give avatar.
	3.	Getting Referral Code. This feature contains a unique code that you can share and can be use by other hotels to register on Keponet sourced from your recommendations (Affiliates Program). You can access this feature if your account has access to the "Config Hotel" menu. Steps to get referral code is: a. Click Account Setting button at top right corner of the page.
		b. c. d.	Click stripe (-) button, located under user staff position and department. Click “Copy link” button. Share that link to new user who will register to the Keponet.
	4.	Changes Password. The user must change his default password to protect his privacy. Steps to changes password is: a. Click Account Setting button at top right corner of the page.
		b. c. d. e.	Click “Change Password” button. Fill your current password. Fill your new password and confirm your new password. Click “Changed Password” button.

B.	Setting Setting feature can only be accessed by Administrator or other authorized staff. Administrator or other authorized staff can make arrangements that will be used as basic parameters in your hotel operations. The Setting menu has sub menu such as:
	1.	Config Hotel General information of hotel that using Keponet, has information like: Hotel Name, address, the subscription status, and active staff. In this section, user can do update hotel name, change hotel logo, and knowing the last user who changed hotel information.
		a.	Update Hotel Name. The hotel administrator can update the hotel name in a way:
			1) 2) 3) 4) 5)	Click “Setting”. Click “Config Hotel” menu. Type the latest name of your hotel in hotel name column. Click “Update” button. The changes will be implemented.
		b.	Update Hotel Logo. The hotel administrator can update the hotel logo in a way:
			1) 2) 3) 4) 5) 6) 7)	Click “Setting”. Click “Config Hotel” menu. Click “Change Hotel Logo” button. Click “Browse” button. Choose your hotel logo. Click “Upload” button. The changes will be implemented.
	2.	Subscription This menu contains information about your hotel subscription status when using Keponet. This menu also has information about history subscriptions, maximum users, subscription types, increased subscriptions, and extend subscriptions.
		a.	Add Subscription.
			1) 2) 3) 4) 5)	Click “Setting”. Click “Subscription” menu. - - -
		b.	Upgrade Subscription.
			1) 2) 3) 4) 5) 6) 7)	Click “Setting”. Click “Subscription” menu. - - - - -
		c.	Completed Invoice With Directly Make Payments.
			1) 2) 3) 4) 5)	Click “Setting”. Click “Subscription” menu. - - -
		d.	Completed Invoice With Delay Payments.
			1) 2) 3) 4) 5) 6) 7)	Click “Setting”. Click “Subscription” menu. - - - - -

C.	Module / Feature Keponet has several useful features to improve quality of service to guests in the hospitality business. The feature in Keponet is:
	1.	Navigation The reason of studying the layout of Keponet Web Apps Version is to allow users more familiar with the layout of the Keponet, so makes user are easier to make configuration and operate this application. This is the Keponet layout: Picture a. Menubar. b. Expand / Collapse Button (Burger Button). c. Account Setting Button. d. Language Button. e. Review Page / Worksheet Page. f. Hotel Logo. g. Help Section.
	2.	User Profile The user needs to update his profile to show the characteristics of users themselves. In profile page, users can see the personal information, change the avatar image, and find out the online status of all devices using their own account. Steps for updating the profile is: a. Click Account Setting button at top right corner of the page.
		b. c.	Click “Profile” (Initialized your name and department). In this section, you can see your personal information, detailed information about your job position, your online status with device information, and give avatar.
	3.	Getting Referral Code. This feature contains a unique code that you can share and can be use by other hotels to register on Keponet sourced from your recommendations (Affiliates Program). You can access this feature if your account has access to the "Config Hotel" menu. Steps to get referral code is: a. Click Account Setting button at top right corner of the page.
		b. c. d.	Click stripe (-) button, located under user staff position and department. Click “Copy link” button. Share that link to new user who will register to the Keponet.
	4.	Changes Password. The user must change his default password to protect his privacy. Steps to changes password is: a. Click Account Setting button at top right corner of the page.
		b. c. d. e.	Click “Change Password” button. Fill your current password. Fill your new password and confirm your new password. Click “Changed Password” button.

D.	Online Users This menu has function to monitor the staff who are online and those who are not, both online through the Keponet web apps and Keponet mobile. By access this menu, administrator or authorized staff can see information about staff name with their position and department, last login time, and can do force logout on an user. The steps to monitor online users is:
	1. 2.	Click “Online User”. Select “Web-app” to see user who online using Keponet web apps or select “Android & IOS device” to see user who online using Keponet mobile.
	Administrator or authorized staff can do force logout to another user with steps:
	1. 2. 3.	Click “Online User”. Select “Web-app” to see user who online using Keponet web apps or select “Android & IOS device” to see user who online using Keponet mobile. Click “Logout” button.

E.	Kepolytics Review the data of hotel operational report based of any activities inside the software. This menu only can be access by Administrator, General Manager or authorized staff. In this menu, you can analyze items that are frequently requested, locations that have made requests, categories of items requested by hotel guests, and details of user log activity. To access this menu, you can do:
	1. 2. 3. 4.	Click “Kepolytics” menu. Choose the date range. Click “Filter” button. Click on hyperlink text to see the details.