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Hello !!!
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| You can find all the information you need about Keponet.
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Introducing KEPONET as the Guest Intelligent Service Application.
KEPONET is request management system in every location within the hotel area and is very useful to improving the standard of handling requests from hotel guests and make staff performance in prime condition to achieve customer satisfaction. We have developed this application with an accurate design and you need this application to boost guest marvelous experience by effectively enhance your staff performance to fulfill guest request.
KEPONET is also referred to as the "Guest Intelligent Service" application because of its ability to send a guest request to the related staff so can be rapidly handled, calculate the priority scale of requests, send problem to upper-level staff if there is a request that exceeds the service deadline determined by hotel management, and provide accurate results for analysis.
Why KEPONET?
There are several advantages in Keponet that can be considered to improve guest services at your hotel. These advantages are:
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_. | 1. | Cloud Based Application. |
| The Keponet application is a cloud-based application, so users do not need to configure the server. Another advantage is guaranteed data security, regular updates, and comprehensive. You don't need to pay extra for buying hardware or software, installation costs, maintenance costs, electricity costs for servers, server cooling costs, and the cost of IT experts to manage it. In addition, users can easily increase or reduce data storage capacity without the need to purchase additional equipment such as hard drives. This technology can also help in automatically backing up data and helping to recover damaged data. | |||
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2. | Instant Deploy and Instant Access. | |
| The Keponet application is a cloud-based application, so users do not need You can access Keponet anytime and anywhere as long as it's connected to an Internet connection. All updates features made by the Keponet development team will be implemented regularly and thoroughly to users. | |||
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3. | Customizable “Menu & Access Authorized” Features. | |
| Limit authorization rights that can be accessed by each user registered in your hotel. | |||
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4. | Monitoring The Request Status of Guests In Real time. | |
| All requests will be recorded in the Data Bank of Keponet and can be monitored by authorized staff in the hotel in real time. | |||
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5. | Overall Report Analysis. | |
| Review the data of hotel operational report based of any activities inside the Keponet. You can see reports about: |
| .___________. | a. | Performance Analytics for Individual staff or Departments. |
| Managers can analyze the performance of each staff and department, so managers can know the performance every single staff and department who handle the guest requests the most from the other. | ||
| b. | Guest Request Analytics Based On Location. | |
| The Keponet can find out which rooms often make requests to the hotel. | ||
| c. | Analytics Of Request Based On Request Items. | |
| The system can analyze what items are often requested by guests. | ||
| d. | Per Room Detailed Analysis. | |
| The hotel management can find out the details of requests every single room. | ||
| e. | Guest Request Analytics Based On Location. | |
| Every single task can be analyzed by the system to find out the speed of service and best staff providing services to hotel guests. |
Kepolytics as an Analysis Report.
The Excellent Features.
The available features at Keponet that can be used to help improve guest services at your hotel is:
| 1. | Automatic Escalation. | _ |  |
| Timeliness in guest request procedures is very important right now. One second late, a bad impression will be part of the guest experience while staying at your hotel.
Are you worried? Don’t be worry. Keponet can send alerts even to the CEO level if guest requests are late to fulfilled even if only one second. |
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| 2. | Kepolytics. |  |
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| The performance of hotel staff is one important element in guest request management. Keponet can help you to analyze the performance of each staff member in every department. Thus, you will get detailed information about departments that require additional staff. | |||
| 3. | Multi Department. |  |
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| One guest request may involve more than one department. By using Keponet, you can assign several departments at once to fulfill these guest requests without having confusion. | |||
| 4. | Invite Other Team. |  |
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| This function is very useful when there are larger tasks and requires more human resources. All hotel staff can pull together to finish that task and not limited to the same department. | |||
| 5. | Chat In Task. |  |
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| The hotel staff can discuss everything that related to the work without intervention from other staff who are not related in completing guest requests. Remarkably, the chat in task will close automatically when the guest request is complete. |
The Difference.
By uses the Keponet application, we can ensure that your hospitality business will experience significant progress especially in the points of guest services. The benefits after your business uses Keponet is:
| 1. | Faster Service. |
| Our system will do validity automatically and cut down all the long-winded steps when handling guest requests conventionally. This Will make an impact on guest services at your hotel to become FASTER than before using Keponet. | |
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| 2. | Good Tracking System. |
| All requests can be monitor by authorized staff only through their mobile. Our system also provides information about the status of requests, who is responsible for guest requests, and then extent to which the request has been processed. | |
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| 3. | Great Analysis. |
| Using the Kepolytics feature, the manager level can review, analyze, and provide an accurate assessment of all request activities that occur at the hotel. Our system can also display analyzes results that occurs today until the past few months. Even the split second time difference that occurs in all processes, Keponet can record and display correctly. | |
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How to get?
You must register first to use our application. After successfully registering, your hospitality business can try our application for free in 14 days and can be extended to 30 days. The trial period will be automatically starting after you verify your registration email and apply to limited users with restricted feature access too.
For additional information,Keponet operates in two different platforms. You can run it on PC browser to work on your personal computer and do master settings by visiting our web application. There is also Mobile version of the Keponet which available in iOS and Android version to operational usage. You can download it at App Store or Google Play Store.
Beside the interface, there is a little distinction functionality between PC browser and Mobile Version. To make arrangements regarding operational requirements at the hotel and work on your personal computer, you can use a PC browser by visiting our web application. However, to daily operational use, portability, and better usage experience; we recommended to using Keponet on Mobile Version.
KEPONET is web-based application platform and can be installed on your gadget by downloading the application on iOS and Android.
Download free now!
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For more details, please visit our website.
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Copyright © 2019 KEPONET. All Rights reserved. |
