FAQ
| General FAQ's |
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What is Keponet? Keponet is a mobile application system designed to manage all requests from guests to be followed up by hotel staff efficiently and effectively, so it can increase the satisfaction of customers who stay at your hotel. All of the headway inside the hotel can be monitored by the higher position staff in real time. Reports based on data of employee that who are using Keponet can be shown in real time and can be used by manager or authorized staff to quickly and accurately review staff performance. |
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How to get into Keponet Software? Keponet operates in two different platforms. For make default setting, you can run it on your personal PC browser by visiting our web apps. There is also Mobile version of Keponet which available in iOS and Android version to operational usage. You can download it at App Store or Google Play Store. |
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Is there any difference between PC browser platform and the mobile one? Beside the interface, there is a little distinction functionality between PC browser and Mobile Version. To make arrangements regarding operational requirements at the hotel and work on your personal computer, you can use a PC browser by visiting Keponet web app version. However, to daily operational use, portability, and better usage experience; we recommended to using Keponet on Mobile Version. |
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Is Keponet free to use? We allow our customers to try it for free in 14 days and can be extended to 30 days. This trial period applies to limited users and limited features access. The trial period will be automatically starting after you verify your registration email. |
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Is there a user limit? There is no limit to creating a user. However, our system limits the number of active users allowed to login into Keponet according to the subscription package you choose. |
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Can one user ID of Keponet be used for several devices? Yes, our product can do that, however we limit the number of devices that can log in with one user id. You can login on one your personal computer when you are working at your office and you can login on one your Mobile Phone in the same time when you are working in the field or meet clients. In general, you can login into Keponet with one personal computer and one mobile device. |
| Registration FAQ's |
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I am interested to use the Keponet for my hotel, what should I do? You only need to register through the link available on this site or visit our website then follow all steps. |
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I have trouble registering, is there a registration guide provided by Keponet? Of course, we provide a registration guide when you getting trouble. Please visit the how to registration page or click the following link. |
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There are problems when registering, what do I need to do? When you getting trouble after following al step to registering, please contact our support service. |
| Subscription Package and Add On User FAQ’s |
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I want to use Keponet for longer period, what should I do? You must subscribe to Keponet by accessing “Subscription” available in the Keponet web application version. We are offering 3 packages of subscription depend on your needs. |
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What subscription packages does Keponet offer? We are offering 3 packages of subscription depend on your needs, there is Starter Pack, Pro Pack, and Ultimate Pack. For more details please visit this link. Please select a subscription package that suits your hotel. For additional information, you are required to pay a subscription package for a period of 1 year. If this is your first time using Keponet, we recommend your hotel to choose PRO PRO because it is a subscription package with the best value according to our previous customers. |
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The subscription package offered by Keponet does not suit my hotel, how to solve this problem? This problem is usually related to the number of users who do not match the subscription package offered by us. The way to solve this problem is selecting a subscription package that is close to your hotel condition and then adds more users according to staff shortage in your hotel. |
| Requirement FAQ’s |
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What hardware and system required for Mobile Platform and PC Browser? Android Mobile * OS: Android Lolipop v 5.0 or Up.
IOS Phone * OS: Platform iOS v 6 or Up.
PC Browser (keponet.com/login): Keponet in a PC browser does not need minimum system requirements because our system can be run on all PCs with various types of browser applications. |
| Problem Solving / Troubleshooting FAQ’s |
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What needs to be done if Keponet has an error and is not accessible? Please check your internet connection again, make sure your internet connection is connected to internet and in stable status, after that try to refresh the page. If this issue is still happen in your hotel, you can send a mail to our support team. Our support team will follow up and resolved your problem as soon as posible. |
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I encountered problems when using features in Keponet. What should I do? Our team develops the Keponet by paying attention to the ease and convenience of use from the user side. However, we also provide Help Desk, Tutorial, and Support features (a feature to ask if troubleshooting is not found in Help Desk and Tutorial) to help you when there are problems using our product. |
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I want to ask more details about the Keponet feature. Where is the forum that accommodates it? You can send a mail to our support team, we will follow up and resolved your problem. Please use an email who identifying your hotel and tell us your problem clearly (Very helpful for us if you using attachments too). |
For more details, please visit our website.
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