Manual Book

Keponet is software that functions to manage all guest requests and then send these requests to related staff in real time, so that it can improve hotel service standards and manage staff performance to achieve customer satisfaction. Keponet is available in a web version and mobile version. Keponet in web version is more functioned as a master setting and mobile version is more used for operational activities in hotel area. A. General Information Before using Keponet on mobile phone, users are advised to learn the layout of the Keponet Mobile Application and do update profile. 1. Navigation The reason of studying the layout of Keponet Mobile Apps Version is to allow users more familiar with the layout of the Keponet Mobile view, so user are more easier to operate this application. This is the layout of Keponet Mobile: Information: a. Menu Bar Button. By tapping this button, user can: 1) Access to Emergency Alert. 2) Access to Request Page. 3) Update Profile. 4) Logout Button b. Notification Button. c. Tab Page. d. Guest request list with request status. e. Create Request Button. 2. User Profile. The user needs to update their profile to keep users privacy and show the characteristics of users themselves. Steps for updating the profile is: a. Tapping toggle button. b. Tapping “Profile” menu. c. In this section, you can see your personal information, detailed information about your job position, your account status, and give avatar. 3. Change Password. The user must change his default password to protect his privacy. Steps to changes password via Android mobile is: a. Tapping toggle button. b. Tapping “Profile” menu.

c. Tapping “Change” button at account section. d. Fill your current password. e. Fill your new password and confirm your new password. f. Click “Done” button. B. Module / Feature. Keponet has several useful features to improve quality of service to guests in the hospitality business. The feature in Keponet is: 1. Request. a. Create New Request. In home page, the system will display all guest request status. Staff can see new request status, ongoing request status, finish status, and their task. To make a new request, staff can follow these steps: 1) Tapping create button and you will be directed to New Request page.

2) Tap in room column and selecting room number.

3) After that, fill guest name in the guest name column. § Room column and Name column will be filled automatically if your business using Megalos system as an internet provider in your hotel.

4) Tap “Add Item” Button to adding guest request item and then select the item desired by guest.

5) After selecting item request, staff must fill number of order in Quantity column (fill in the quantity if the quantity column is appear) and notes in note column.

6) Next, staff click Add button.

7) You can adding more items with tapping “Add Item” button again and repeat the steps to add items starting from “d” point. After you do that, all requests from one guest will be show in the list.

8) Next steps, staff must tap “Submit” button to send this request to related staff or department.

9) After tapping “Submit”, the new requests will appear in the queue list.

b. Edit a New Request From Guest. Staff still can make a change to a request as long as that request is yet to be handled by the staff on duty or in a new status. Steps to edit an item in new request is: 1) Tap on Request with New Status. 2) Tap “Handle” Button on the item do you want to edit. 3) Tap “Edit” Button. 4) Edit “Quantity” and type an additional note if necessary. 5) Tap “Edit” button. 6) The changes will be implemented. c. Void a New Request From Guest. Staff can void a request as long as that request is yet to be handled by the staff on duty or in a new status. Steps to void an item in new request is: 1) Tap on Request with New Status. 2) Tap “Handle” Button on the item do you want to void. 3) Type you reason for voided that item. 4) Tap “Yes” button. 5) The changes will be implemented. d. Handle a New Request. After make a request, the Keponet will sent notification to all related staff to handle that request as soon as possible. Steps to handle a request is: 1) Tap on Request with New Status. 2) Tap “Handle” Button on the item do you want to handle.

3) Tap “Handle” button once again. 4) Tap “OK”. 5) That item status will be change into “On Going” status. e. Invite Staff. Users who handle large tasks and need more human resource can request assistance from other staff by inviting other staff to join in completing the intended task. Step to invite other staff to join in completing task is: 1) Tap on request you picked up with “On Going” Status. 2) Tap “Handled” button. 3) Tap “Invite Friend” button. 4) Selecting staff to join in completing the task and fill a note if necessary. 5) Tap “Submit” button. 6) Tap “OK” 7) Your invitation will be received to the relevant staff. f. Respond to Invitation (Join or Decline Invitations). Staff who getting an invitation to join in completing a task can choose to “Join” or “Decline” that invitation. The steps to respond to the invitation are: 1) Tap on Notification Section. 2) Tap “Invitation” tab. 3) Tap on one of the notifications; or user can tap on notification that appears on the screen. 4) In this page, user can choose “Join” to help other partners to completing that request or choose “Decline” if they are busy and cannot to help. 5) All choices taken by staff will be implemented and can be seen in request details. g. Use the chat feature. The chat feature will be active when there are specific requests that have other staff join to complete that request. The steps for use chat feature is: 1) Tap on request you picked up with “On Going” Status. 2) Tap “Handled” button to see the “Detail Item”. 3) Tap the “Chat” icon in the top right corner of screen. 4) Start chatting with other staff. h. Finish a Request. The Staff who handled a request should do and finish the job as requested by guest. When you finish the request, you must change status that request from “On going” to “Done” status. Steps to do it is: 1) Tap on request you picked up with “On Going” Status.

2) Tap “Handled” button. 3) Tap “Done”. 4) Tap “OK” 5) That item status will be change into “Done” status. i. See a Request Details via Notification Section. Staff can see all notifications that entered to the cellphone by tapping the “Notification” button in the top right corner of the page (Bell Icon). In notification page, staff can choose to view information related to invitation, escalation, new request, or on going request. 2. Alert This menu has a function to give alert to the hotel staff when an emergency situation occurs at the hotel area. a. Create New Request. Staff can provide warnings to other staff if an emergency occurs in the hotel area so the all hotel staffs can act quickly and appropriately to handling these emergencies situation. 1) Tap menu bar. 2) Tap “Emergency Alert” menu (Android version) or “Emergency’ menu (iOS version). 3) Tap create button. 4) Select type of emergency that occur in hotel area. 5) Choose department who want to receive an alert notification in “Alert to” column and type additional note if needed in “Note” column. 6) Tap “Submit”. 7) A new emergencies situation will be display in the list. b. Close Alert. The warning notification will not be disappeared before the problem was to be properly handled and the authorized staff changes the warning status to under control. After an emergency situation it is under control, authorized staff can turn off emergency alert notification by changing status to “Closed”. Steps to “close” the alert notification is: 1) Tap menu bar. 2) Tap “Emergency Alert” menu (Android version) or “Emergency’ menu (iOS version). 3) Tap “Clear” button on the emergencies situation that will be closed. 4) Tap “Yes”. 5) The emergencies situation will be disappear in the list.